Gartner CRM Summit Conference Recap - 2008

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Summary of my coverage of the 2008 North American convention:

• Social CRM
• The Revolution in CRM Architectures and Technology
• Customer Service Analytics: Adding Intelligence to the Service Experience
• Technologies for Improving Customer Experience
• EFM: The Who, When, Why, Where & What of Surveying
• When Surveys Go Bad

Next up, some excerpts from the Internet Marketing Conference.

Update (10/09/08): Feedback survey on the conference champions "green" web surveys.

Update (10/19/09): Gartner CRM Conference 2009 Recap.