Opting Out Of Feedback Communities
Posted by Jeffrey Henning on Fri, Jun 06, 2008
Seth asks, "Do you give an option to 'opt out' of the online community? Can they drop out without communication to the administrators?"
For our Vovici Community Builder, members can certainly opt out of receiving emails (newsletters and survey invitations and reminders) simply by clicking an unsubscribe link at the bottom of those messages. They are still members of the community, and can go to the community website and log in whenever they wish, to see messages and surveys they were invited to since they last logged in.
As a result, the community administrator can still invite such unsubscribed members to take a survey, but they are not going to receive an email invitation; the new survey will show up in their list of surveys, which they will only see if they decide to log in again.
Any member can passively opt out, of course, simply by ceasing to visit the community site.