Start with a Feedback Blog, but Start!
Posted by Jeffrey Henning on Sun, Aug 10, 2008
For DMNews, I wrote an article, "CRM in a Web 2.0 world". I was asked to boil down to 500 words a 1-2-3 primer for organizations to move towards gathering "Web 2.0" feedback. I decided to simplify that message even further, into an illustration:
The important thing is to start gathering feedback and a simple start gets you moving in the right direction. This particular picture may not be worth 1,000 words, and of course, if it's not clear enough, you can always go read the article!