Enterprise Feedback Management Consultancies
Posted by Jeffrey Henning on Fri, Sep 05, 2008
In the same week, I learnt about two businesses providing a new type of consulting service: Evergance and Voice of the Revenue have both established practices that help companies implement enterprise-feedback management solutions. Both start by developing a detailed understanding of your business requirements, then map those requirements against products from EFM vendors such as Vovici to provide you with an objective determination of what system or combination of systems is best for you.
I'm happy to see this, as it represents the continuing maturation of our industry. If you're uncertain of the survey requirements of your many different departments and divisions, hiring such a consultancy can be a great way to develop a detailed assessment. One of our largest and most successful deployments involved a third party consultancy evaluating a client's feedback needs across the organization, then recommending an appropriately scaled solution.
And, of course, we are always here to help as well, as we have our feedback assessment methodology we can apply.