Welcome to the Listening Post!

Online Community Strategist

Tweet

 

I've added Angela Connor's blog, Online Community Strategist, to our blogroll.  Angela Connor is the Managing Editor of User-Generated Content at WRAL.com and moderates WRAL's online community, GOLO.  That day-to-day experience of working with community members has given her some keen insights.

Two must-read blog posts from Angela:

1. Community Managers: Never Underestimate the Power of a Trinket
2. The Confederate Flag and the Thank-You Card

The second post was very moving and is the main reason I've decided to read her blog regularly.  It's a great example of what business blogging is supposed to be:  personal, human insights into our business experiences and recommendations.

Other good posts:

• Giving up on comments is the wrong thing to do
• Good community managers don't mind stroking egos
• With Community Management Comes a New Kind of Stress

I discovered Angela through the search capability of Twitter, where her alias is Communitygirl, and you can follow her there as well.  Thanks to Doug Haslam for the tip of using Twitter search in that way.  For the record, I'm JHenning at Twitter (Patsfan and EFM were both taken).

Let me know who else I should be reading and blogrolling!