Hierarchical Reports: So Survey Report Generation Isn't Like "Groundhog Day"

One retailer takes its core values very seriously, and its most popular survey is a monthly assessment asking each employee to evaluate their local store for compliance with those core values.  The climate survey asks questions about trust in employees, fairness at work, care and concern for customers, enthusiasm and day-to-day satisfaction.   With about 900 branches, 100 districts and 10 regions, the same survey is viewed over a thousand different ways.  Prior to automating this, administrative staff had to painstakingly prepare a thousand reports each month.  Talk about doing the same thing over and over again, a la Groundhog Day!

This corporate-climate survey is closely watched by all in management, and their needs are a great illustration of the capabilities of Vovici Feedback Intelligence:

• The branch manager and assistant branch manager can drill down on the survey data for their retail location in detail.  They can also compare their branch to overall ratings for their district, their region and the nation.  They can't view any other branch's ratings, though.
• The district manager can compare each branch in their district and can dive into the details for each branch, looking for what one branch management team is doing better than another.  They can compare their district to overall ratings for their region and the nation, but they can't view any other district's ratings and they can't review ratings of branches outside their district.
• The regional vice president and assistant regional vice president can compare districts and branches, looking for best practices that can be applied across the region.  They can compare their region to other regions and the nation, but can't view results for other regions, districts or branches.
• Corporate executives get dashboard reports showing high-level trends and comparison of regions and can drill down in detail to the results for any branch, district or region.

Vovici Feedback Intelligence excels at managing the thousands of users and report views that help bring enterprise-wide surveys like this one to life.  While implementing Feedback Intelligence won't win you Andie MacDowell, we can guarantee that you will win the love of your staff who are manually compiling these reports day after day after day.