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Common Rating Scales to Use when Writing Questions

 

One of the most frequent mistakes I see when reviewing questionnaires are poorly written scales. Novice survey authors often create their own scale rather than using the appropriate common scale. It's hard to write a good scale; instead you are better off rewording your question slightly so that you can use one of the following.

AcceptabilityNot at all acceptable, Slightly acceptable, Moderately acceptable, Very acceptable, Completely acceptable
AgreementCompletely disagree, Disagree, Somewhat disagree, Neither agree nor disagree, Somewhat agree, Agree, Completely agree
AppropriatenessAbsolutely inappropriate, Inappropriate, Slightly inappropriate, Neutral, Slightly appropriate, Appropriate, Absolutely appropriate
AwarenessNot at all aware, Slightly aware, Moderately aware, Very aware, Extremely aware
BeliefsNot at all true of what I believe, Slightly true of what I believe, Moderately true of what I believe, Very true of what I believe, Completely true of what I believe
ConcernNot at all concerned, Slightly concerned, Moderately concerned, Very concerned, Extremely concerned
FamiliarityNot at all familiar, Slightly familiar, Moderately familiar, Very familiar, Extremely familiar
FrequencyNever, Rarely, Sometimes, Often, Always
ImportanceNot at all important, Slightly important, Moderately important, Very important, Extremely important
InfluenceNot at all influential, Slightly influential, Moderately influential, Very influential, Extremely influential
LikelihoodNot at all likely, Slightly likely, Moderately likely, Very likely, Completely likely
PriorityNot a priority, Low priority, Medium priority, High priority, Essential
ProbabilityNot at all probable, Slightly probable, Moderately probable, Very probable, Completely probable
QualityVery poor, Poor, Fair, Good, Excellent
Reflect MeNot at all true of me, Slightly true of me, Moderately true of me, Very true of me, Completely true of me
Satisfaction (bipolar)Completely dissatisfied, Mostly dissatisfied, Somewhat dissatisfied, Neither satisfied or dissatisfied, Somewhat satisfied, Mostly satisfied, Completely satisfied
Satisfaction (unipolar)Not at all satisfied, Slightly satisfied, Moderately satisfied, Very satisfied, Completely satisfied


This list follows Krosnick's advice to use 5-point unipolar scales and 7-point bipolar scales.

Let me know any of your favorite scales that I omitted.

Comments

very help full information. kindly also tell me that if the trainees less than 50 we usually use 3-point scale. is it valid? please do reply. thanks
Posted @ Saturday, November 21, 2009 2:43 AM by amina
Ratings scale research has shown a 3-point scale to be less reliable than 5- and 7-point scales.
Posted @ Wednesday, November 25, 2009 12:38 PM by Jeffrey Henning
For the "Standardize" article, Bob Klaus posted a comment about a standard scale for comparisons. 
 
For our usability studies, where we do back-to-back comparisons of two software apps, we use a 5-point "Much Worse" to "Much Better" for selected aspects. Just wondering whether there's research on the best wording for it and/or whether a 7-point scale is more appropriate.
Posted @ Thursday, June 24, 2010 2:01 PM by lawnjay
One common denominator of the above scales is that the left most adjective is "negative" - and that the scale moves in an increasingly positive direction. Any thoughts on Jeff Sauro's article on left-side bias? <a>http://www.measuringusability.com/blog/left-side-bias.php
Posted @ Wednesday, October 13, 2010 3:24 PM by Brendan Cullen
In fact, Brendan, leftside bias is one of the reasons I list negatives first, as I describe in this post: Survey Scales Listing Negative Choices First.
Posted @ Wednesday, October 13, 2010 3:47 PM by Jeffrey Henning
Yes Jeffrey - it's an interesting point - making sure a rating is earned. It could though leave the results open to including a false negative. But perhaps that left-bias simply counteracts the tendency of some respondents to rating too highly....
Posted @ Wednesday, October 13, 2010 4:14 PM by Brendan
I notice too that survey designers oscillate between horizontal and vertical arrangments of options too. In my experience the preponderance is to horizontal. and I suspect linguists could advise on how preferences vary across different cultures : Not all writing is left to right and top-down.
Posted @ Friday, January 07, 2011 4:48 AM by Brendan Cullen
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