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Research Roundup

 
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We're living in the Golden Age of market-research blogging, with an embarrassment of riches. Who can keep up with all the great posts out there?

To give you a hand, here's a roundup of some recent posts that stuck with me and are worth your time.

Analysis: Good Numbers are Better than Great Numbers

  • Market Research Needs Less Statistical Analysis - Bruce Temkin - "I've noticed a very important shift in market research. Leading-edge firms are relying less on traditional statistical analysis and more on what I'm calling ‘Contextual insight' which I've defined as ‘Observations drawn from data that resonates with an understanding of the business.'"
  • Metrics & the Placebo Effect - Tom Ewing - "A lot of market research is confirmatory - or, less flatteringly, its main purpose is to cover your arse by telling you that what you already want to do is right. This kind of stuff is in a way as useful as the more disruptive or insightful stuff - it encourages someone to make a decision."
  • When Good Enough Is Good Enough: Seeking Balance In Product & Pricing Research - Kathryn Korostoff - "The difference between good market research and great market research can be significant. But sometimes the incremental time, cost and sweat of that extra effort simply doesn't make sense. Sometimes, ‘good' is just perfect... Many entrepreneurs get bogged down by over-analyzing their decisions-ultimately missing their window of opportunity. Key areas for such analysis paralysis? Product optimization and pricing."
  • Segmenting for Success - Erika Bruhn - Go beyond traditional segmentation variables like demographics and firmographics and focusing on needs, attitudes and lifestyle instead. "Why segment differently? The reason is simple: These [traditional segmentation] variables are descriptive, but not predictive. Motivations drive behavior, and by understanding the motivations of different segments of the market, one can reasonably predict how those segments will behave."

Twitter: Connect with Peers & Customers

General Views

  • AMSRS Summer School Points the Way to the Future - Ray Poynter - Highlights from the Australian Market and Social Research Society's summer conference. Ray's take on the consensus of attendees:
    1. Access panels cannot approximate probability sampling.
    2. Telephone research no longer approximates probability sampling either.
    3. "Long surveys result in bad data and unhappy respondents." 
    4. Surveys need to be more engaging, without compromising accuracy.
    5. Online surveys represent the bulk of MR spending, with listening and ethnography growing.
  • How to Use Qualitative and Quantitative Research in New Product Development - Michaela Mora - Michaela nicely contrasts the two approaches: "Qualitative research is by definition exploratory, and it is used when we don't know what to expect, to define the problem or develop an approach to the problem. It's also used to go deeper into issues of interest and explore nuances related to the problem at hand. Quantitative research is conclusive in its purpose as it tries to quantify the problem and understand how prevalent it is by looking for projectable results to a larger population."
  • Excellent Articles and Thoughts on Customer Feedback - Ivana Taylor - At the risk of becoming recursive, I have to include Ivana's roundup of six recent customer feedback posts, ranging from my Customer Feedback Listening Posts article to five approaches to insights beyond survey research.
Enjoy the Golden Age of MR blogging! Someday you'll take off the 3D vloggles you use to watch video blogs, and you'll miss these days.

Comments

Thanks Jeff - glad you included the feedback roundup -- thanks for contributing!
Posted @ Saturday, February 13, 2010 7:48 PM by Ivana Taylor
Completely agree with the point of less statistical analysis. Too many people focus on p<0.05 and completely forget about looking for meaningful results.  
 
Theory should come first, not numbers. If the idea is strong and the numbers are generally in support, you need to take action.
Posted @ Sunday, February 14, 2010 11:05 AM by Annie
Take it a step further: "Words" are more important "numbers." 
 
If your aim is to improve the offering's (product or service) competitive position, "words" from customers will be more helpful to do corrective (diagnostic) work. 
 
If your aim is to impress upper management, numbers might be sufficient.  
 
Best transactional research Iv'e seen is Stew Leonard's two questions solicited from customers as they are about to exit his store: 1) "Tell me what you liked" and 2) Tell me what you didn't like.  
 
This information feeds a strategy of identifying and keepoing what customers llke and identifying and correcting what customers do not like.  
 
(Of course, "words" can be counted if you really must have numbers. Numbers, however, are rarely sufficient to explain themselves.)
Posted @ Monday, February 22, 2010 2:17 PM by Robert W. Burian
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