Employee Satisfaction Overview
Posted by Jeffrey Henning on Mon, Sep 06, 2010
To celebrate Labor Day in the United States, here’s a roundup of my past posts on issues related to employee satisfaction and loyalty:
- Employee engagement represents the rational, emotional and behavioral state of an employee, as directed towards the goals of the organization. It is broader than employee satisfaction.
- While employee engagement is now a more popular concept than employee satisfaction, the best employee satisfaction research has always looked beyond satisfaction to determine key drivers of sales growth, customer loyalty and employee retention.
- Employee satisfaction has been linked to revenue and profitability, as well as stock performance.
- The turnover intent of employees, a key predictor of retention, can be easily measured through employee surveys.
- To capture turnover intent, firms with at least 2000 employees should consider conducting employee morale snapshot surveys quarterly, using random samples of their staff.
- However, random samples are insufficient for employee assessments: when you are analyzing customer satisfaction by customer service representative, for instance, you need large sample sizes for each employee.
- Providing detailed customer feedback to employees through assessments is just one of the employee/customer engagement best practices that organizations with the most loyal customers follow.
- Whenever you survey staff, it is always important that you avoid common employee satisfaction survey gotchas.
- Interested in seeing how your organization’s employee satisfaction compares to that of other firms? Check out these three employee satisfaction benchmarks.
Happy Labor Day!