Survey Software, Web Survey, Online Surveys, and Enterprise Feedback Management solutions from Vovici

Your email:
   

Welcome to the Listening Post!

Your single source for everything Voice of the Customer (VoC) and Customer Experience (CxP). And, don’t forget you can follow us on twitter @vovici, or come check us out on Facebook and join the Vovici Network on LinkedIn.

 

Current Articles | RSS Feed RSS Feed

Planning for the Unknown: Data Collection & Synthesis from Mars

 

Spirit rover 200pxIn the most unusual keynote at a market research conference ever, Scott Lever, a mission manager of the Mars Exploration Rover Project, discussed the findings from the Spirit and Opportunity rovers at the 35th Annual Conference of CASRO.  Key facts about the mission:

  • Originally intended to each roam Mars for 90 Martian days (called sols), the rovers in fact traveled over Mars for almost 2000 sols (in the case of Spirit, now stranded in a sand pit and hibernating) and almost 2500 sols (for Opportunity, which is still mobile).
  • Every piece of hardware on the rovers has outlasted its specifications, even though some hardware is now damaged or worn down.
  • Among the scientific evidence gathered by the rovers are rocks that indicate the prior presence of water on Mars, sufficient data to create the first stratigraphy of a geographical feature on another planet, the first temperature profile of the Martian atmosphere, and video footage of eclipses by the Martian moons.

Scott shared the following animation of the Mars rover launch and landing:

Scott also shared 3D photographs of Martian rocks, significantly raising the bar on creating immersive research presentations! Tom Webster of Edison Research captured the moment from the podium:

CASRO 3D glasses

Are market researchers peering into the 3D future or have they stumbled out of a 1950s drive-in movie?!

One attendee summed up the market research implications from the Mars rover mission in three key points:

  1. “Simulate before proceeding to resolve problems before they occur.” Due to the huge expense of the two rovers (the initial mission was $820 million), JPL simulates risky activities on earth first, using simulation software as well as working models of the rovers in different terrain. [Market researchers should build simulations for conducting certain types of pricing research as well as for forecasting the success of new product launches.]
  2. “Don’t forge ahead until you know where are you and what is ahead.” The routes for the rovers are carefully mapped out in advance using photographs of the surrounding terrain, and travel only during the Martian day. [Good research projects start out with good goals.]
  3. “Collect and analyze data in all different ways.” Scott showed a wide assortment of images, graphs and charts, including composite photographs created from many different images, with false color to highlight important features.  [Market researchers often get caught up using their favorite research techniques, rather than triangulating the results from multiple techniques.]

MARS launch patchThe Mars rover mission team has stretched technologies to uses for which they were not originally intended, answered questions outside the project scope and provided ongoing research support to a wider community. The JPL team would make “out of this world” market researchers!

See also:

Comments

Here's another important notion illustrated by the presentation. Plan for success as well as all the things that can go wrong! 
 
With an extra 2,000 days (sols) there is a great deal more that could be learned beyond the basic mission parameters. 
 
Is your research capable of withstanding unexpected success? 
 
Andy Perkins 
The Satisfaction Questionnaire Blog<\a>
Posted @ Thursday, October 14, 2010 2:03 PM by Andy Perkins | The Satisfaction Questionnaire Blog
Post Comment
Name
 *
Email
 *
Website (optional)
Comment
 *

Allowed tags: <a> link, <b> bold, <i> italics

Latest Posts

Loading
What's New
Don't Be in the 4%
VoC on Twitter
Verint Blog
Verint Blog: Read the Latest from the Verint Systems Blog