Vovici Launches 6th Generation of Feedback Solution
Posted by Dave Capuano on Mon, Jan 31, 2011
Today we announced the immediate availability of Vovici 6, the next generation of our enterprise feedback management (EFM) platform, featuring over 25 major feature enhancements, including a brand new user interface for survey design, distribution and analysis. Designed for both novice and expert users alike, Vovici 6 helps drive the quick adoption of a centralized customer feedback platform across all aspects of the enterprise.
“I work with the Vovici software on a daily basis to monitor and incorporate members’ feedback into our daily tasks and long-term objectives,” said Kamelia Roshanian, member experience and metrics analyst for the Navy Federal Credit Union. “The new graphics and tools are amazing and the surveys, now seen by our members, are reflective of Navy Federal and the excellent service we strive to deliver.”
Vovici Product Overview from Vovici Online Surveys on Vimeo.
Vovici 6 is the result of meticulous research into how Vovici customers think about online survey management and enterprise feedback. Every button, window and menu of its design was inspired and validated through hundreds of surveys, feature requests, and usability labs involving over 300 customers who are focused on increasing brand loyalty and influencing critical business decisions.
“We have always had the industry’s most scalable, secure and enterprise-ready offering,” said Greg Stock, chairman and chief executive officer at Vovici. “Vovici 6 now sets the bar as the most intuitive and easy-to-use solution for businesses looking to create smarter, more relevant surveys that drive engagement and brand loyalty.”
“Vovici 6 will have a significant impact on how feedback is both collected and reported on all levels within SYKES,” said Mike Clarkin, vice president of contact center services marketing for Sykes Enterprises, Incorporated. “This latest release will allow us to enhance our global feedback programs and our ability to empower end-users with the reports that matter most to them.”
To support customer and employee feedback initiatives, Vovici 6 delivers an improved ability to control every aspect of surveys and reports, including new and easy-to-use ways to design surveys, interactive reports, and scores of other new features and enhancements including:
- New Drag-and-Drop Survey Organization
- New Inline Help, Tips and Videos
- New Report Theme Builder
- New Interactive Reporting Charts
- Ability to Annotate Charts
- Ability to Test Invitations and Profiles
- New Dashboards for Survey Design, Distribution and Analysis
“The seamless transition to the new version without interruption of ongoing data collection is crucial to our national research study. I appreciate how Vovici accommodates the needs of their customers,” states Leslie Jaworski, electronic survey data analyst, for Grinnell College. Linda Ludwig, software applications specialist, at Grinnell College adds, “The user interface is incredible and since I am tasked with training new end users on the software, Vovici 6 will definitely make it easier to get them up to speed.”
A single solution for enterprise feedback, Vovici continues to provide organizations with solutions that help build deep, ongoing dialogues with customers, employees and partners. Vovici 6 helps firms place insight, action and accountability at the heart of their business.