Survey Software, Web Survey, Online Surveys, and Enterprise Feedback Management solutions from Vovici

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Welcome to the Listening Post!

Your single source for everything Voice of the Customer (VoC) and Customer Experience (CxP). And, don’t forget you can follow us on twitter @vovici, or come check us out on Facebook and join the Vovici Network on LinkedIn.

 

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Here’s your chance! Request for Feedback!

 
Nancy Porte

Thank you for your continued support of the official Vovici blog. Renamed “The Listening Post” in 2011, we are consistently amazed – and humbled – by our ever-growing number of readers. Our commitment to providing interesting, relevant, useful content provides our motivation (and sometimes keeps us up at night!), but what really matters is what YOU think.gfx Online Survey2

As such, your feedback is officially requested! We are in the midst of planning topics for the upcoming year and we would like your thoughts about what you think is working, what isn’t, and what type of content you want to see. If you’re willing to help us out, please take the following 2-minute survey and let us know what you think.

If you would prefer to provide feedback directly, please email me at nancy.porte@verint.com. Wishing you a happy and customer-centric new year, and – as always – thanks so much for reading.

Comments

I would be interested in what is happening to help businesses sort out the myriad of analytics. Also, what is new on VoC. 
Nancy, I like your commentary, so please keep it going.
Posted @ Thursday, January 05, 2012 8:53 AM by Dennis Gershowitz
Is there a difference between measuring customer satisfaction and the customer experience? If so, how are the approaches different? Thank you for great content all year!
Posted @ Friday, January 06, 2012 3:50 PM by Adrienne Neaderhiser
Adrienne, 
Great question! Yes, there is a difference as customer experience is the total of the interactions with a company and measuring satisfaction is getting customer feedback on their perception of that interaction or series of interactions. Or, as someone once said, Customer Satisfaction is the performance review for your customer experience efforts!
Posted @ Friday, January 06, 2012 4:05 PM by Nancy Porte
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