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Employee Engagement vs. Employee Satisfaction

SharePoint as Survey Software

Panel Management Explained

Customer Experience Management Now a Core Differentiator

Customer Loyalty Questions

Survey Compensation for Employees Gone Awry

Vovici Forms Foundation of Oracle Voice of the Customer Program

Insights from the Gartner CRM Summit

Social Media Market Research: A Study of the Tropicana Repackaging

General Mills Moving Qualitative Research Online

MROC Case Study from ABC Studios

From Bedrock to MROC: Member Activities beyond Discussions

Multicultural Market Research: Eight Make-or-Break Rules

Market Research at Microsoft: Evolution of the MR Department

Market Research Regulation in 2010

MRA First Outlook Conference 2009

Replying to the Voice of the Customer: A Twitter Experiment

Perceived Questionnaire Length

Survey Trick or Treat: 7 Goblins, Ghosts and Gremlins to Avoid

The Future Consumer: Co-creating the 2020 Kitchen

Best Practices in Mobile Research

Mobile Interviewing: The Next Frontier of Data Collection

How Online Research Communities Work for Consumers Invited to Participate

ISO 20252 Standard

ARF Online Research Quality Council

ESOMAR 26 Q and Internet Guidelines

Web 2.0: Transformational Technology or Pretty Gradients & Hype?

Online Community Platforms: A Macro-Overview and Case Study

Social Networks: The Big Players

Bloggers as Research Partners

How to be Successful in Co-creation Research

Inspiring Change: Innovative Methods & Integrated Advertising

Innovative Online Research

Social Media Trends around the World

ESOMAR Online Research 2009

Employee Engagement Definition

Feedback Management Best Practices for CEM

Know When to Hold Them, Know When to Fold Them

Customer Satisfaction ROI Analysis

Survey Alerts Transform Survey Projects into Survey Processes

E-mail List Rental Guidelines

Voice of the Customer Spoken Here

Research 2.0

Evaluations of Vovici Research Webinars

Vovici Releases Next Generation Community & Panel Management Platform

Use Multiple Questions per Page of a Web Survey

CRM Best Practices for Customer Experience Management

AMA MRC 2009 Roundup

To Price or Not to Price, That Is the Question: Predicting the Effect of Price Increases - A Non-Technical Explanation

Finding Out What You Don’t Know: Top 10 Things Researchers Don’t Realize About Research

Conquering the Complexities of Research in Business Markets

Market Research, Blogs, Social Networks and Community: Building or Leveraging Communities to Tap for Market Insights

Don't Look Back, Anticipate Instead - Forecasting Changes in the Marketplace

Be Fascinating

Why Your Management Doesn’t Listen to You Like You Think They Should

Using Human and Cultural Insights to Anticipate Consumer Desires

Social Media as One Medium to Consider in Media Planning

You Can't Be Brilliant Alone: How to Achieve Influence Without Authority through Effective Collaboration

Deviant Leadership for Researchers

Envisioning the Future at Ford

Questions about Panels & Online Communities

Convenience Sampling: Everyone's a Star on YouTube

Measuring Affective & Calculative Commitment

Agree-Disagree Scale Best Practices

How to Maximize the Number of Open-Ended Responses

Gartner CRM Summit Conference Recap - 2009

Blog Analysis as Market Research

Twitter-Triggered Surveys

CE Best Practices Require Strategic Commitment

Meta-Analysis: Who Analyzes the Analysts?

Innovation: Your New Core Competency

Unlocking Key Performance Indicators

Upcoming September/October Webinars & Presentations

EFM: The Who, When, Why, Where & What of Surveying

CRM Trichotomy: Operational CRM, Analytical CRM, Social CRM

Twitter Research: Supplementing Surveys with Twitter Analysis

August 2009 Posts by Popularity

Sample Quality of Online Panels: Putting Lipstick on the Piggy Bank

Co-Creation Best Practices

Champion Model

Your Half-Human, Half-Vulcan Customers

Jumping into the Pool before You Know the Water Depth

Rating Scale Best Practices

Competitive Market Research

Net Promoter Score is a Misnomer

Bipolar & Unipolar Scales

Survey Testing Case Study

Employee-Customer Engagement Best Practices

Customer Experience Best Practice Areas

EFM as the Hub of the Extended CRM Application Infrastructure

When DIY Surveys Become DYI Surveys

TNS Customer Loyalty Index

Core Values as a Foundation of Employee Satisfaction

The Seven Habits of Highly Successful Surveys

Transactional Surveys that Build Customer Loyalty

The Economics of Customer Retention

Employee Loyalty Benchmark from Walker Information

Survey Scales Listing Negative Choices First

'No Opinion' as a Question Choice

Paper Survey to Web Survey

Customer Experience Study Findings

Apple Does "No Market Research", So You Don't Have To Either

Advocacy Loyalty Index (ALI) and Purchasing Loyalty Index (PLI)

CEM (Customer Experience Management) Best Practices

The Phone Survey in Decline

Data Cleaning

Employee Net Promoter Score

VOC ROI: The Return on Investment of Voice of the Customer

Vovici Appoints Greg Stock Chairman and CEO

Negative Feedback is a Positive for Online Communities

Follow-up Survey/Transaction Survey

Survey Test Mode

Forrester Loyalty Metrics

Unpopular Posts from "Voice of Vovici"

Email Trigger a Key Aspect of EFM

Custom Scale Development

Standardization of Scales in Survey Analysis

Employee Engagement Survey: The Gallup Q12

Voice of the Customer Definition

Six Thinking Hats in Online Communities

Case Study: Domino’s Pizza Transactional Survey

Survey Glossary Can Clarify Your Questionnaire

Customer Experience Management with the Forrester CxPi

Order Questions Logically

Standardize Your Customer Satisfaction Questions & Rating Scales

Rating Scale Labels: Label End Points or Every Point?

Service Quality Gap Model

Weapons of Mass Collaboration

Order Effects and Questions

Marketing in a Web 2.0 World

CSAT, the Public Domain Customer-Satisfaction Question

Survey Translations: The Translator may be a Traitor

Six-Sigma Survey Projects

Common Rating Scales to Use when Writing Questions

Customer-Service Survey Template using NPS

Hurdles in Race to Turn Recipients into Respondents

Order Effects: Early Choices in Long Choice Lists Are Selected More Often than Later Choices

Survey Software Success: Companion Presentation

Community Platform for Market Research

Net Promoter Score’s Angels & Demons

Departmental Use of Feedback Management

Representative Web Surveys Require Good Email Lists of Customers

Survey Monkey Feature Grid vs. Vovici

Writing Objective Survey Questions

Customer Effort Score™: A Loyalty Predictor for Customer Service Interactions

Ranking Questions vs. Rating Questions

Top 10 Reasons for Building an Online Community

Long Surveys Turn Respondents into Liars

Feedback Management

Good and Bad Sampling Techniques

Survey Monkey vs. Vovici Individual Edition

Getting Your Survey Invitation Opened

Net Promoter Score (NPS) Criticisms and Best Practices

Screening Questions May Indicate Need for Better Survey Profiles

Employee Community Case Studies

Matrix Questions: Powerful but Perilous Technique

Panel Management: Empaneling Respondents Across the Organization

Types of Questions: Four Building Blocks for Constructing Questionnaires

Market Research Departments Struggle for Strategic Relevance

Compelling Survey Invitations

Customer Experience Excellence: Why, What and How

Skip Logic & Conditional Branches in Surveys

Closed Communities for B2B Research

Survey Software Success: Free EBook

Employee Satisfaction Presentation: Five Reasons You Must Measure Employee Loyalty During a Recession

Good Surveys start with Good Goals

Survey Monkey Wrench

Ensuring Your Survey Invitation Isn’t Flagged as Spam

Voice of the Customer (VOC) Techniques & Technologies

Demographic Questions: Sample Survey Template

Closing the Feedback Loop: Sharing Results with Online Community Members & Respondents

First Commercial Software for TRS-80 in a Decade: Vovici FEEDBACK/80

Enterprise Feedback Management: Using Feedback across the Enterprise

Multiple-Answer Questions (“Select All That Apply”): Best Practices

Survey Monkey in Silk

Survey Incentive Strategies

Rating Scale Comparison: Weighing Different Scales for Survey Research

ACSI (American Customer Satisfaction Index) Model: Strengths and Weaknesses

Qualitative and Quantitative Research Fusion, Powered by Online Communities

Multi-Item Scale (Index) Construction in Survey Research

Satisficing and Survey Respondent Behavior

Hierarchical Questions Enable Respondents To Choose from Thousands of Choices

Survey Monkey Over a Barrel

Reminder Invitations Double Survey Response Rate

Yes/No Matrix Questions

Survey Portal: Panelist Web Sites Increase Response Rates

ACSI (American Customer Satisfaction Index) Score & Its Calculation

Survey Response Rate Directly Proportional to Strength of Relationship

Recommended Survey Length

Survey Monkey Business

The Case For and Against a Census instead of a Survey

Yes/No Questions: Common Pitfalls to Avoid When Writing Questionnaires

The Seven Deadly Sins of Online Community Management

Employee-Satisfaction Survey Gotchas

Recommended Sample Size for Accurate Surveys

Questionnaire Workshop: Refactoring One Question into Three Parts

Survey Software in the Cloud

Less Really is More When it Comes to Response Scales

Market Research Blogs

The Apostle Model and Related Loyalty Segmentations

Survey Software Here, There, Everywhere

Employee Compensation Plan Incorporating Survey Results

Multiple Choice Lists Only a Product Manager Could Love

Random Sampling Explained

Race & Ethnicity Survey Questions

Layoffs Increase Voluntary Turnover Rates

Favorite Color Survey Results: How Short Choice Lists Lead to Wrong Answers

Expanded Apostle Model

Writing Survey Invitations: Six Points to Cover

User-Generated Feedback

Priorities for Improving Employee Loyalty

Open-Ended Questions

Coke, New Coke & the Angry Focus Group

Hierarchical Reports: So Survey Report Generation Isn't Like "Groundhog Day"

Customer Experience Management from CGA

Research Magazine Review of Vovici v4

Open-Ended Questions vs. Closed-Ended Questions

Rethinking the Role of the Market Research Department

Public Communities vs. Private Communities

Web 1.0 vs. Web 2.0

The True Cost of Low Employee Loyalty

When to Use Drop-down Lists and When Not To

MR Heretic

Most Popular Blog Posts of 2008

New Year, New Job: Helping Employees Break that Particular Resolution

Apostle Model Best Practices and Survey Template

Correlation between Employee Loyalty & Customer Loyalty

When Survey Incentives Run Amuck

Age Question

Product-Customer Growth Matrix

Five Reasons You Must Measure Employee Loyalty During a Recession

Vovici v4 Extends Survey Authoring & Analysis throughout Enterprise

Unsubscribe Survey Templates

An Apostle Model for Employee Loyalty

The Top Ten Reasons for Building an Online Community in 2009

Employee Satisfaction Benchmark from Walker Information

Survey of 30 Unsubscription Processes

Social Networks vs. Online Communities vs. Panels

Online Communities in the Product Development Lifecycle

Survey Analysis & Business Intelligence

Turning Online Communities into Sustainable Competitive Advantage

Don’t Treat Community Members Like Respondents

How Using a 5-Point Scale Costs Netflix Sales

A Bill of Rights for Online Community Members

Writing a Community Code of Conduct

How Measuring Customer Satisfaction Can Improve Customer Loyalty

PluggedIN

Survey Alerts (Trigger Emails) Improve Satisfaction

Virtuous Circle of Online Community

Ideal Size of an Online Community

Firmographic – Definition & Template

Measuring ROI for Online Communities

Panel Management Software and Data Integration

Checkboxes vs. Radio Buttons in Web Surveys

Reducing Feedback Cost Using Online Communities

Community Participation by U.S. Adults

Survey Software vs. Enterprise Feedback Management

Panel Management 101

Don’t Vote, Don’t Take Surveys, Don’t Give Feedback

CRM Connectors

Microsites or Integrated Sites for Online Communities

Idea Ownership in Research Communities

When Survey Results are Qualitative

Research Communities are Affordable

Research Communities as Buffets

MROC = Market-Research Online Community

Quantitative and Qualitative Research: The Yin and Yang of MR

Ideas Prioritized, Faster than Ever

Ideas Generated Through Traditional Research

Qualitative vs. Quantitative Research

Disconnected Listening: An EFM Case Study

Going Wrong by Listening to Your Customers

Focus Groups vs. Online Communities

Selling Online Surveys as ‘Green’

The End of Consumer Surveys… as Standalone Research

Encouraging Honesty from Survey Respondents and Community Members

Social Norms and Market Norms in Online Communities

American Marketing Association 2008 Marketing Research Conference Wrapup

Humility and Data Analysis

Online Community Strategist

The Long and the Short of Questionnaire Length

Random Samples Win!

Tips for Defining Community-Member Profiles

When Instant Feedback is Like Instant Coffee

User Profiles at Yahoo!

Mapping Visitor Intent Data to Your Clickstream Data

TNS (Taylor Nelson Sofres) Partners with Vovici

Treating Your Survey Takers like Royalty

Lessons from Polls and the Elections

Splashing Commitment to Community Across Your Home Page

The Survey Taker Is King

Delivering Continuous Insights: Involving Consumers in Every Decision

Announcing Vovici EFM/CRM Connector for Oracle

Podcast about Enterprise Communities

Internet Marketing Conference Through A Community Lens

Age Demographics in Survey Research

The First 500 Community Members Set the Tone

Internet Marketing Conference Recap

Gartner CRM Summit Conference Recap - 2008

Social CRM

The Revolution in CRM Architectures and Technology

Customer Service Analytics: Adding Intelligence to the Service Experience

Technologies for Improving Customer Experience

EFM: The Who, When, Why, Where & What of Surveying

When Surveys Go Bad

Enterprise Feedback Management Consultancies

It’s So Much More Attractive Inside the Survey Kiosk

When to Conduct Face-to-Face Interviews

Firing Up Your Laptop with Our New CAPI (Computer Assisted Personal Interviewing) Solution

Belaboring Employees with Surveys

When the Business of a Community is Business

"Communitizing" the Commodity Product

Dealing with Detractors in Online Communities

Ongoing Costs of Online Communities

An Unexhaustive Look at Panelist Exhaustion

Gramma C's Process for Handling Irate Community Members

Best Practices for Using Online Communities for Feedback:
Bridge the Gap Between Qualitative & Quantitative Research

The Revised Apostle Model

The Prisoner-Apostle Model

The Folk Apostle Model

The Apostle Model

Forrester on Why Customer Sat Studies Fail

How to Cheat at Customer-Satisfaction Measurement

Incentives Rarely Needed for Proprietary Feedback Communities

London Calling: Beating the Credit Crunch with Segmented Customer Insight

Start with a Feedback Blog, but Start!

Online Communities in China

Hitting the Target Size of a Feedback Community

Opting Out Of Feedback Communities

Measures of Community Success

Taking Online Communities into the Real World

Agony Uncle Answers Your Community Questions

Weapons of Mass Collaboration

Leveraging a Feedback Community for Competitive Advantage

Random Thoughts on 2008 MRA Annual Conference

Father of EFM

Are You Prepared for the Future of Market Research?

What's the Catch? Does Sample Sourcing Matter

What Political Polls Can Learn From Market Research Surveys

Online Community Culture As It Relates to Market Research

Quality - What's Love Got To Do With It?

Opting Out Of Feedback Communities

Benchmarking of Interest but Little Used

Forrester on Representativeness of Market Research

Feedback Communities as Standing Focus Groups

One Company, Many Feedback Communities

Social Sigma

Vovici Community Builder Hits the Market

New Customer Support Portal

Communities and Capitalism

Panelist Quality of External Lists vs. Feedback-Focused Communities

Imagine the Power

Time to Hang Up on Telephone Research

A Sociological Change is Coming

The Value of Asking Your Customers for Feedback

How to build an online survey community

Researchers… I said it before… Listen to your customers… Stop Surveying using the Telephone!

Reflections about the online survey evolution in the marketing research industry

The Internet does it again…

Survey Data: Security and Protection - It should matter to you

Leveraging Surveys for Successful Events (part 3)

Leveraging Surveys for Successful Events (part 2)

Leveraging Surveys for Successful Events (part 1)

Skip the Survey and Use What You've Got

Do you REALLY want my feedback?

Making Feedback an Interactive Conversation

Interrupting dinner to ask if I’m a happy customer… Are you serious?

Vovici – Our Story